Shipping + Returns

Processing Time

Orders are processed within 1–3 business days of purchase. Because everything is made by hand in small batches, processing time may occasionally run longer during busy periods — if that happens, it will be clear on the listing page or via a banner on the website.

You'll receive a shipping confirmation with tracking information once your order is on its way.

Shipping

I ship domestic orders within the United States. Delivery timeframes depend on the shipping method selected at checkout and are estimates — not guarantees. Once a package leaves my hands, carrier delays are outside my control.

I’m not responsible for:

  • Packages lost or stolen

  • Delays due to carrier issues, weather, or other circumstances beyond our control

  • Incorrect addresses entered at checkout — please double-check your shipping info before placing your order

If your package is marked delivered but you haven't received it, I recommend checking with neighbors and your local post office first. If it's still missing, reach out and I'll do what I can to help.

International Orders

International shipping is available through my Etsy shop only. I do not ship outside the United States through this website.

Visit me on Etsy to place an international order.

Returns & Exchanges

All sales are final. Due to the nature of my pieces, I don't accept returns or exchanges.

That said, I want you to love what you receive. If something arrives damaged, broken, or isn't what you ordered, please reach out to me at support@thetinyhollow.com and we'll work something out together. I handle these situations individually and will always try to make it right.

A note on handmade variation: my pieces are made by hand in small batches, which means each piece is a little unique. Slight differences in color, texture, and finish are part of what makes them handmade — not a defect. Product photos are representative of the item, not an exact replica.

Digital Products

Digital products are delivered electronically and are not eligible for returns or refunds once downloaded.

If you experience an issue with your download, contact me at support@thetinyhollow.com and we'll get it sorted.

Questions?

I’m always happy to answer any questions you have. Email me at support@thetinyhollow.com before placing your order if you have any questions about shipping, your items, or anything else.