Privacy Policy

Last updated: June 14, 2026

This Privacy Policy describes how The Tiny Hollow ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website at thetinyhollow.com (the "Site"). By using the Site, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use the Site.

Information you provide:

  • Name and shipping/billing address

  • Email address

  • Phone number (if provided)

  • Payment information (processed securely by Squarespace Payments — we do not store your full payment details)

  • Order details and purchase history

  • Any communications you send us directly

Information collected automatically:

  • IP address and browser type

  • Pages visited and time spent on the Site

  • Referring website or search terms

  • Device and operating system information

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Send marketing emails about new products, restocks, and shop news (Squarespace email subscribers only — you may unsubscribe at any time)

  • Respond to your questions and customer service requests

  • Improve and maintain the Site

  • Comply with legal obligations

3. Email Marketing

If you opt in to our email list through the Site, we use Squarespace's built-in email marketing tools to send you occasional updates about The Tiny Hollow, including new product releases, restocks, and shop news. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We do not add customers to our email list without their explicit consent.

4. Information Sharing

We share your information only as necessary:

  • Squarespace (our website and e-commerce platform) processes and stores order and customer data on our behalf

  • Shipping carriers (USPS and others) receive your name and address to deliver your order

  • Payment processors handle your payment information securely — we never see your full card details

  • We do not sell, rent, or share your personal information with third parties for their own marketing purposes

5. Squarespace's Role

Our Site is built on Squarespace's platform. Squarespace acts as a data processor on our behalf and may collect certain data in connection with operating the Site. For more information, see Squarespace's Privacy Policy at squarespace.com/privacy.

6. International Shipping & Customs

For orders shipped outside the United States, your name, address, and order details will appear on customs documentation as required by applicable law. International customers are solely responsible for any customs duties, import fees, or taxes charged by their country upon delivery. These charges are not included in the purchase price or shipping cost and are outside our control.

7. Cookies

Our Site uses cookies and similar technologies to operate, analyze, and improve the Site. These may include essential cookies (required for the Site to function) and analytics cookies. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect Site functionality.

8. Data Security

We take reasonable steps to protect your personal information. Our Site is hosted on Squarespace, which maintains industry-standard security practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain customer and order information as required for business operations and to comply with tax and legal obligations, typically a minimum of seven years. You may request deletion of your personal information subject to these legal requirements.

10. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access the personal information we hold about you

  • The right to correct inaccurate information

  • The right to request deletion of your information (subject to legal retention requirements)

  • The right to opt out of marketing communications at any time

  • For EU/UK residents: additional rights under GDPR including data portability and the right to object to processing

To exercise any of these rights, please contact us at the email address below.

11. Children's Privacy

Our Site is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact

If you have questions about this Privacy Policy or how we handle your information, please contact us at: support@thetinyhollow.com

Note: This policy applies only to purchases made through thetinyhollow.com. If you purchase through our Etsy shop, a separate privacy policy applies.